Ticket FAQ

Tickets can be purchased on DSO.org, or via the Box Office⁠ over the phone.

All sales are final and non-refundable. Even though we’ll miss you, we understand that plans can change unexpectedly, so the DSO offers flexible exchange and ticket donation options. Read more in the FAQs below.

Please note that all patrons (of any age) must have a ticket to attend concerts. We love seeing young faces at The Max, but we get it: some of us are too young for Schoenberg. We recommend doing a little research about the music, performers, and themes for a performance when deciding whether it’s appropriate for kids.

To learn more about seating options, head over to the Your DSO Experience pages found here and review Before You Arrive.

E-tickets are digital tickets accessible via your mobile device. As you arrive, we kindly ask you to have your e-ticket barcode displayed on your screen, ready for our ushers to scan. Please follow the below steps to access your e-tickets before you arrive:

1. Log in to your account on dso.org/login or click “Account Login” on the dso.org homepage to log in using the email address associated with your account. If you have not previously signed in to this account or can't remember your password, please click here.
2. Go to My Upcoming Events and click the arrow next to the ticket you want to manage.
3. Select how you want to save your e-ticket barcode. You may select "Show My Barcode" to immediately display your barcode, however, we highly recommend saving your tickets ahead of time for easy access at the door.

• Text My Tickets
• Email My Tickets
• For iPhone Users: Add to Apple Wallet

While we strongly prefer that patrons use digital e-ticketing, we acknowledge that some patrons may prefer to print their e-ticket barcode at home. If you wish to do so, please select Email My Tickets and print the file you receive in your email to ensure all information is included on your ticket.

Tickets of equal or lesser value may be exchanged up to the performance for a small fee and the different in ticket price if exchanging into a more expensive performance. Exchange fees are waived for subscribers up to the day before the performance.

Please visit or call the Box Office at 313.576.5111 to exchange tickets.

Ticket holders unable to use or exchange their tickets are encouraged to call the Box Office at 313.576.5111 to donate their tickets back to the DSO. The value of each ticket can be used as a tax-deductible contribution. The DSO will issue ticket holders a tax receipt for the amount they paid for the ticket(s). When calling the Box Office, you’ll be asked to provide your patron number and concert date and time, and the DSO will process and mail a receipt. Patron numbers are located on the bottom of all printed tickets.

The DSO is a show-must-go-on orchestra! In the event a concert is cancelled, our website and social media feeds will announce the cancellation, and patrons will be notified of exchange options. The DSO is unable to offer refunds for cancelled concerts.

Still have questions? Contact the Box Office at 313.576.5111 for updates and information.

Gift certificates are available in any dollar amount and may be used toward the purchase of DSO concert tickets! Gift Certificates are currently available through the Box Office.