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DIRECTIONS, PARKING, SEATING & FAQ

OUR HOME ON WOODWARD AVENUE

The Max M. and Marjorie S. Fisher Music Center is one of Detroit’s most notable cultural campuses. The Max includes three main performance spaces: historic Orchestra Hall, the Peter D. and Julie F. Cummings Cube (“The Cube”), and Robert A. and Maggie Allesee Hall. All are accessible from the centrally located William Davidson Atrium. The Jacob Bernard Pincus Music Education Center is home to the DSO’s Wu Family Academy and other music education offerings. The DSO is also proud to offer The Max as a performance and administrative space for several local partners, including Detroit Public Theatre, Detroit Youth Volume, and others.

DIRECTIONS

The Max M. & Marjorie S.
Fisher Music Center
3711 Woodward Avenue
Detroit, MI 48201

Patron drop-off on Woodward Avenue is no longer permitted. Please use the designated drop-off on Selden Street (between Woodward and Cass Avenues).

For evening concerts, the intersection of Woodward Avenue and Parsons Street will be closed. Please use Cass Avenue to approach the Orchestra Place Parking Deck.

VALET & PARKING

Patron drop-off is now located on Selden Street near Woodward. Drop-off on Woodward is no longer permitted. The best route is to take Cass Avenue to Selden Street.

Valet parking is available for most concerts for $14. The vehicle drop-off for cash valet is located on Parsons Street, just south of the Max M. & Marjorie S. Fisher Music Center. Approach Parsons Street using Cass. Please Note: Cash Valet parking is not available for Coffee (10:45 AM) Concerts.

Donor valet is for our most generous patrons—those who give $7,500 or more annually—and provides those patrons with convenient parking. Donor valet parking drop-off is at the stage door of Orchestra Hall, behind the Max M. & Marjorie S. Fisher Music Center. Donors should enter the alley behind the building from Selden Street to drop off their vehicles for valet services. After entering the building through the stage door, donors will be directed to Orchestra Hall. Donor valet pick-up following the concerts will also be just outside of the stage door. Donors can then exit the same way they entered, on Selden Street.

Self-parking is available for $10 in the Orchestra Place Parking Deck (81 Parsons Street) located on Parsons Street just south of the Max M. & Marjorie S. Fisher Music Center. Handicap parking is available on the ground level. Please Note: Parking in the Orchestra Place Parking Deck is extremely limited during the day and will become full before the start of Coffee Concerts. Cash and major credit cards are accepted at the Orchestra Place Parking Deck.

Coffee Concert Shuttle Services The DSO offers shuttle bus service to Coffee Concerts from select locations for $15. Please call 313.576.5111 for information, or click below for the bus transportation order form.

Bus Transportation Form

Other Parking Options: To avoid congestion around Orchestra Hall, consider parking at the Woodward Gardens Parking Deck (entrance to deck is on Alexandrine Street between Woodward Avenue and Cass Avenue).

HANDICAP ACCESSIBILITY

Our facility includes elevators, barrier-free restrooms, and accessible seating on both the main floor and balcony. Our parking structure offers ample handicap parking and valet service is offered for many concerts. Ushers and security personnel are trained to provide additional assistance to those patrons who have accessibility issues.

Additionally, hearing-impaired patrons have access to a new WiFi-enabled Sennheiser MobileConnect system for hearing assistance during concerts. Patrons are welcome to download the Sennheiser MobileConnect App on their personal Bluetooth devices or request a complimentary device available at the Patron Services Desk. Headphones are also available at the Patron Services Desk for patron use with personal or complimentary devices.

Made possible the Michigan Ear Institute, the Sennheiser Mobile Connect system streams audio content via WiFi live and in clear quality directly to your device. MobileConnect consists of a streaming server and a specific wireless LAN router. The system provides a closed network that users can connect to from their smartphone. The selected audio data are transferred to the device via the MobileConnect multi-channel app, thus enabling users to play the content conveniently through headphones. Simply download and install the MobileConnect App, connect to MobileConnect WiFi (available only in Orchestra Hall), use the "Personal Hearing Assistant" to adjust your sound, and enjoy!

TAKE THE QLINE

The QLine is a streetcar that operates on 3.3 miles of track on Woodward Avenue, connecting Detroit’s Downtown, Midtown, and New Center neighborhoods. There are northbound and southbound QLine stops at the corners of Mack and Woodward Avenues, one block south of the Max M. and Marjorie S. Fisher Music Center, meaning patrons can ride the streetcar to and from all events at The Max.

A single QLine fare (good for 3 hours) costs $1.50. Seniors, disabled riders, and Medicare cardholders are eligible for a reduced fare priced at $0.75. 24-hour, monthly, and yearly passes are also available, for $3, $30, and $285, respectively.

Tickets can be purchased at vending machines at all QLine stations, on any device at qlinedetroit.com, on the QLine Detroit mobile app, and in-person at the Penske Technical Center at 7520 Woodward Avenue. Cash ticket purchases can be made on the streetcar.

QLine hours of operation are:
     Monday through Thursday: 6am – 11pm
     Friday: 6am – 12am
     Saturday: 8am – 12am
     Sunday: 8am – 8pm

All QLine stations and cars are handicap accessible. Strollers and bicycles can also be accommodated.

Please note: the QLine runs directly in front of The Max, on tracks built in the lane closest to the sidewalk. Parking or standing in this lane is a safety hazard and will result in a fine. Patron drop-off on Woodward Avenue is no longer permitted.

Please use the designated drop-off on Selden Street (between Woodward and Cass Avenues), where DSO security can escort patrons to Orchestra Hall.

For evening concerts, the intersection of Woodward Avenue and Parsons Street will be closed. Please use Cass Avenue to approach the Orchestra Place Parking Deck.

For more information about the QLine, visit qlinedetroit.com.

ACCOMMODATIONS

To find Detroit accommodations nearby​, visit HotelsCombined.

What is the seating policy?
The DSO makes every attempt to begin concerts on time. In deference to the comfort and listening pleasure of the audience, latecomers will be seated at an appropriate pause in the music at the discretion of the house staff. Patrons who leave the hall before or during a piece will be reseated after the piece is completed. Latecomers may watch the performance on closed circuit television in the William Davidson Atrium.

What is the policy for tickets, exchanges and cancellations?
All patrons, regardless of age, must have a ticket to attend DSO performances. All sales are final and non-refundable. In lieu of refunds, the DSO offers a flexible exchange and ticket donation policy. Tickets of equal or lesser value may be exchanged up to the day before the performance without fees. Patrons must pay the per-ticket difference if exchanging into a more expensive performance. Please contact the Box Office to exchange or donate tickets.

The DSO rarely cancels concerts. In the event of inclement weather or other emergencies, please visit the website, contact the Box Office, or check the DSO’s social media pages for updates and information. Patrons will be notified of exchange options. The DSO is unable to offer refunds for cancelled concerts.

Do you provide discounted tickets to groups?
Yes! Special rates are available for groups of 10 or more. Please call 313.576.5130 for details.

What do I if I've misplaced my tickets?
If subscription tickets are lost, call the Box Office at 313.576.5111. The DSO will verify the purchase through its records. Subscribers may then pick up an entry pass at the Box Office prior to the concert. These passes cannot be exchanged. The lost ticket policy does not apply to tickets already exchanged.

Can I buy a gift certificate to be used for an upcoming event?
Gift certificates are available in any denomination, and may be used toward the purchase of a DSO concert ticket. Stop by the Orchestra Hall Box Office or call 313.576.5111.

Can I donate my unused ticket(s)?
Ticket holders unable to use or exchange their tickets are encouraged to call the Orchestra Hall Box Office at 313.576.5111. The value of each ticket can be used as a tax-deductible contribution. The DSO will issue ticket holders a tax receipt for the amount they paid for the ticket(s). When calling the above number, you will be required to provide all ticket return information, including patron number, and the DSO will process and mail a receipt. Patron numbers are located on the bottom of all subscription tickets.

Where are my seats located?
A seating map of Orchestra Hall is shown at right and further illustrated below. For any questions regarding your seats please contact the Box Office at 313.576.5111.

Max M. & Marjorie S. Fisher Music Center — Orchestra Hall
Level 1: Main Floor A & B  |  Level 2: Box Level and Paradise Lounge
Level 3: Dress Circle  |  Level 4: Mid & Upper Balconies

Is the Max M. and Marjorie S. Fisher Music Center handicapped accessible?
Yes. The Max M. and Marjorie S. Fisher Music Center is fully handicap-accessible, and the DSO aims to accommodate all patrons regardless of abilities or needs. There are elevators, barrier-free restrooms, and accessible seating in all areas of The Max. Security personnel are available at all entrances to help patrons requiring extra assistance in and out of vehicles.

The DSO’s Sennheiser MobileConnect hearing assistance system is available for all performances in Orchestra Hall. Patrons may visit the Patron Services Center on the second floor to check out a mobile device and earbuds, or to seek assistance in downloading the Sennheiser MobileConnect app on their own device. The system is made possible by the Michigan Ear Institute.

What Should I Wear?
The DSO has no dress code. Patrons can expect to see a variety of outfit styles, and all visitors are encouraged to wear what makes them most comfortable. While business professional and business casual attire are common, jeans and sneakers are as appropriate as suits and ties.

What Is the Protocol for Food and Drink?
Food and beverages are available for purchase at most performances, either from stations throughout the William Davidson Atrium or at the Paradise Lounge. A full-service restaurant offering gourmet meals prepared by Executive Chef Chris Skillingstad, the Paradise Lounge is located on the second floor of The Max and open prior to most Orchestra Hall concerts. For more information, or to make a reservation, please call 313.576.5488 or email paradiselounge@dso.org.

Patrons are welcome to bring drinks to their seats at all performances except Friday morning Coffee Concerts, and drink orders may be placed before or during a performance to be picked up at intermission. Food is not allowed in Orchestra Hall. Please note that outside food and beverages are prohibited.

Governing Members who give $3,000 annually can enjoy complimentary beverages, appetizers, and desserts in the Donor Lounge, open 90 minutes prior to each concert through the end of intermission. For more information on becoming a Governing Member, contact Leslie Groves at 313.576.5451 or lgroves@dso.org.

Is There a Gift Shop?
The Shop @ The Max retail store is located on the first floor of The Max, just outside of the William Davidson Atrium in the hallway opposite the main staircase. Shop @ The Max is open before, during, and after most performances.

When should I applaud during a classical concert?
Please hold applause until the conductor faces the audience. Traditionally, applause is held until the end of a piece of music. Composers create a work as a whole, which is often made up of several movements. It is best not to disrupt the continuity of the music by applauding between movements.

Can I take pictures or record during a concert?
Photography can be distracting to musicians and audience members, so please be cautious and respectful if you wish to take photos. Note that flash photography, video recording, tripods, and cameras with detachable lenses are strictly prohibited.

Can I leave my cell phone on during a concert?
Use of smartphones and other electronic devices can be distracting to musicians and audience members. You may be asked by an usher to store your device.

The DSO appreciates the audience’s cooperation in avoiding any extraneous sounds during the concerts. The hall microphones used to record the orchestra are extremely sensitive and will even record the sound of a wristwatch chime.

How do I report an emergency?
To report an emergency during a concert, immediately notify an usher or DSO staff member. If an usher or DSO staff member is not available please contact DSO Security at 313.576.5199.

Can I bring my child to an evening concert?
Educational Concert Series, Young People’s Family Concerts, and Tiny Tots performances are specially designed for children and families. While the DSO does not enforce a universal age limit, please review program details to determine whether a performance is appropriate for children. All patrons must have a paid ticket regardless of age. Any person causing a disturbance to surrounding audience members will be asked to leave the performance area by an usher.

If I arrive late to a concert, will I be seated immediately?
The DSO makes every attempt to begin concerts on time. In deference to the comfort and listening pleasure of the audience in the hall, latecomers will not be seated until after the conclusion of the first work on the program, and there will be no seating break during any work. Patrons who leave the hall before or during a work will not be reseated until after the work is completed. Your usher will alert you as soon as it is possible to be seated. House lights are dimmed to indicate that the concert is about to begin. Latecomers will be able to watch the performance on closed-circuit television from the atrium.

How can I find out if a concert has been canceled due to inclement weather?
The DSO rarely cancels an indoor performance due to inclement weather. To confirm if your concert is still taking place, please call the Box Office at 313.576.5111. Facebook and Twitter will carry news of cancellations as well.

Do you permit smoking in the Max M. and Marjorie S. Fisher Music Center?
Smoking, including the use of e-cigarettes and personal vaporizers, is prohibited throughout The Max. Patrons who wish to smoke must do so outside the building. Smoking is permitted on the second-floor outdoor patio near the Patron Services Center.

How do I make a financial contribution to the symphony?
Thank you for your generosity and for supporting great music in Detroit! You may make a gift amount of your choice to the DSO's Annual Fund online.

Can I do volunteer work for the DSO or at the Max M. and Marjorie S. Fisher Music Center M. Fisher Music Center?
Yes! To volunteer for fund-raising projects and other exciting events, email ambassadors@dso.org or click on the support tab on dso.org and select "become a volunteer."

Do you have a lost and found?
Please see the House Manager or call Security at 313.576.5199 during Monday to Friday from 9 AM to 5 PM.

Can I rent Orchestra Hall or the Max M. and Marjorie S. Fisher Music Center for an event or other occasion?
Elegant and versatile, The Max is an ideal setting for a variety of events and performances: weddings, corporate gatherings, meetings, concerts, and more. Visit dso.org/rent or call 313.576.5065 for more information.

Can I hire DSO musicians to perform at my wedding?
Some of our musicians do perform at weddings and other special functions. Please contact Manager of Community Engagement, Clare Valenti at cvalenti@dso.org.

My great grandfather played with the symphony in the 1920s. Do you have any information about him?
Many of the symphony's archival records were lost over the years or reside in other depositories, such as the Burton Historical Library at the Detroit Public Library and the Reuther Archives at Wayne State University. The DSO now has an official archive room in the Max M. and Marjorie S. Fisher Music Center. It will be several months until the archival records are processed and organized in the new facility. We may have information such as past orchestra rosters and photographs that show your relative performed with the symphony. Please contact info@dso.org.

I'm a big fan of Leonard Slatkin. How can I find out more about him?

Be sure to visit Leonard's own web site at leonardslatkin.com.

How can I place an ad in Performance Magazine?
Performance is published by the DSO. To advertise in Performance, email Tom Putters at tom@echopublications.com.