Digital Experiences

• You will receive free access to the DSO Digital Concerts series, streamed live on Thursdays and Fridays and available on-demand for a limited time afterwards.
• You will continue to receive Intermezzo, your monthly digital delivery of curated content, including exclusive DSO musician performances, videos, and more!
• There is no risk! You have several flexible ticket options that allow you to come back to enjoy the music when you’d like.
• We’ll save your seats. Maintaining your subscription guarantees your seats for the 2021-2022 season.
• You maintain your investment in the DSO. We are so grateful for your support to #KeepTheMusicPlaying

• Music is courageous, healing, unifying, powerful, calming, and important, and it can’t be silenced in times like this. Help keep the music playing by joining countless others to donate your ticket back to the DSO.
• Transfer the value of your tickets to a gift certificate for DSO events at any time.
• Apply the value of your tickets to the 2021-2022 season—we’ll save your seats!

While we hope you are satisfied with the choices above, we understand that they may not suit everyone at this time. If you would prefer to discuss other options, we are happy to work with your individual needs.

Let us know what you’d like to do!

• Submit your request by clicking here
• Call the Box Office at 313.576.5111, Monday through Friday, 10am to 4pm
• Email tickets@dso.org

We cannot wait to return to the stage to perform for you again. As soon as permitted by federal and state public health and safety guidelines, a limited number of tickets may be available for in-person attendance. Should this be possible, current DSO Subscribers will receive priority access to those tickets.

As always, our top priority is the health and safety of our patrons and performers. We are fully committed to following safety guidelines issued by the State of Michigan and the CDC.

We've been working tirelessly to implement new health and safety measures inside the Max M. and Marjorie S. Fisher Music Center, Orchestra Hall, and The Cube. These include electronic ticketing, contactless points of entry, greater spacing for seated patrons, regular disinfecting, and more.

Yes! DSO Digital Concerts will be streamed live through our website. As a DSO Subscriber, you will have exclusive access through your account on dso.org.

Not sure how? Stay tuned for step-by-step walkthroughs or contact the Box Office for assistance.

The DSO Box Office is available by phone and email. In-person service is not available at this time.

• Phone: 313.576.5111, Monday through Friday, 10am to 4pm
• Email: tickets@dso.org

DSO Digital Concerts are a series of online performances by the Detroit Symphony Orchestra streamed live and on-demand for up to two weeks. These livestreams can be accessed by mobile devices, computers, and smart TVs. Current DSO subscribers and donors of $125 or more receive unlimited, complimentary access. Tickets to individual livestreams are also available for purchase. 

Visit the Recover Password page and enter the email address associated with your dso.org account. We will email you a link to create a new password. If you don’t receive an email, be sure to check your Spam or Junk folders. 

Yes, all DSO Digital Concerts viewers will need to have an active dso.org account, which requires an email address and password. 

DSO subscriber and donor households will be able to access these concerts using the email address that is associated with their subscription purchase or donation. If you are not sure what email address is connected, please contact the DSO Box Office at digitaltickets@dso.org or by phone: 313.576.5111, Monday through Friday from 10am-4pm. 

If you are purchasing an individual ticket, you will be prompted to create or log into your account when completing your transaction. 

If your internet connection is working, start by making adjustments to your internet browser: 

1. Refresh the page 
   
2. If you are having problems in your browser (such as Chrome, Safari, Microsoft Edge, or Firefox), try a different one.  
   
3. Clear your browser cache and/or close and restart your browser. 
   
4. Close other tabs or windows. 
   
5. Check to be sure that you have installed the most current updates of your software. 
   
6. Ensure your browser’s zoom is set to 100% (the actual size). 
   

If this does not resolve the issue, please contact us at digitaltickets@dso.org or call the DSO Box Office Monday-Friday 10am-4pm at 313.576.5111. 

DSO Digital Concerts can be viewed on any internet-connected computer or mobile device by visiting dso.org on your browser. In addition, you can view on-demand and archival / Replay performances on the Live from Orchestra Hall app, now available for Apple iOS devices, Apple TV, Roku, and Amazon’s Fire TV.  

On your computer: 

Live and on-demand content can be viewed from your internet browser by visiting dso.org on your computer. In addition, you can visit dso.org/replay for archival content. 

On your mobile device: 

Live and on-demand content can be viewed from your internet browser by visiting dso.org on any mobile device. In addition, you can visit dso.org/replay for archival content. 

Apple iOS device users can also download the Live from Orchestra Hall app to view on-demand and archival content. Click here to learn more.

On your smart TV:  

On-demand and archival content can be viewed on the Live from Orchestra Hall app available on Apple TV, Roku, and Amazon's Fire TV. Click here to learn more.

Live and on-demand content can also be viewed on your smart TV by navigating to dso.org and using: 

• Airplay / mirroring from your Apple iOS devices 
• Chromecast to cast to your TV or screen mirror using mirroring / Airplay from your Apple computer or device 
• TVs with built-in internet browsers  
• Your computer connected to your television through Bluetooth or HDMI 

Please note: Not all TVs will be able to display DSO Digital Concerts. Your results may vary. 

Just as our ushers would help you find your seat in Orchestra Hall, we’re on hand to help you get settled in to watch the show. If this FAQ page does not address your issue, or you would prefer to speak to someone, please contact the DSO Box Office by email at digitaltickets@dso.org or by phone at 313.576.5111 Monday-Friday from 10am-4pm. 

Note that while we are trained and ready with resources to help you, we are not quite as versed in general technology troubleshooting as GeekSquad or Apple Support. If you are experiencing problems with your internet connection or your devices, we recommend contacting the customer support for your service provider or device manufacturer. 

So that we can best assist you, please provide as much detail about your issue as you can. Be ready to let us know what device you’re using to access DSO Digital Concerts, what type of internet connection and web browser(s) you are using.

You should have: 

• An internet connection with a recommended minimum download speed of 3 mbps to view HD video content. The minimum required to view in SD is 500 kbps. 
  
• A desktop or laptop computer running either: Microsoft Windows 7 or higher) or Mac Sierra (10.12.6) – OR – 
  
• A mobile device running Android (Lollipop) version 5.0+ or Apple iOS version 9.3.5+. 
  
• A desktop internet browser such as Chrome 30+ (has automatic updates), Firefox 27+ (has automatic updates), Microsoft Edge, or Safari 9+. We recommend updating your preferred browser to the latest available version for the best and safest viewing experience. 

Fast download speeds will ensure the best streaming experience. At minimum, you will need a download speed of 500 kbps. A download speed of 7 mbps or higher is optimal to view the concert in HD.

Test your internet connection speed at speedtest.net.

Please be sure that your computer or device meets the requirements above, that your internet connection and speed are optimal, and that your browser software is up to date. Try refreshing the browser, using a different browser, or restarting your device.

There is a limit of one email address per household for each subscription, ticket purchase, or donation. The email address you provided during your transaction is the one that is automatically connected to your DSO Digital Concerts access.

If you would like to get access to DSO Digital Concerts using another email address, you may either purchase individual tickets for $12 each or contact the DSO Box Office.